Fresh wave of online service outages hit US as AWS continues to battle issues

AWS provides cloud services underpinning many sites and applications.

Noah Berger/Getty Images for Amazon Web Services

A major Amazon Web Services outage impacted many online services, including Snapchat and Perplexity.
AWS said it had mitigated the underlying issue and its services were showing “significant signs of recovery.”
“Significant” connectivity issues remain “across multiple services in the US-EAST-1 Region,” AWS said.

Americans continue to run into issues accessing many online services on Monday afternoon as Amazon works to mitigate a major Amazon Web Service outage.

The AWS outage brought down many online services in the early hours of the morning, including Snapchat, Signal, and Perplexity.

A status page for Amazon’s cloud unit showed more than 80 of its own services were affected at the outage’s peak Monday morning.

While the company said the underlying issue had been “fully mitigated” and that most AWS service operations are “succeeding normally now” at 6:35 am ET, a new wave of issues appear to have cropped up later in the morning for many US users.

At 10:14 a.m. ET, AWS reported “significant API errors and connectivity issues across multiple services in the US-EAST-1 Region.” The severity status on the AWS status page is currently “degraded.”

DownDetector's user outage status page as of early Monday afternoon. — DownDetector’s user outage status page as of 12:18 p.m. ET on Monday.

DownDetector

Reports on Downdetector, a site that tracks online outages, trended up for Amazon, Venmo, and Pinterest.

Many other online services that use AWS’ cloud services and infrastructure, including Zoom, Strava, and Amazon’s Alexa assistant, appeared to experience outages early Monday morning, according to Downdetector.

Among other services that showed issues on Downdetector earlier on Monday were financial service providers Venmo and Robinhood; airlines including United and Delta; and telecoms giants AT&T and Verizon. User reports also indicated problems with workplace tools, including Slack, Microsoft Teams, and Asana.

Aravind Srinivas, the CEO of AI startup Perplexity, said in an X post at 3:22 a.m. ET that its service is down. “The root cause is an AWS issue,” he said. “We’re working on resolving it.”

A United spokesperson told Business Insider that the AWS outage disrupted access to its app and website overnight, and that the airline implemented backup systems to “end the technology disruption.”

The outage lasted about three hours, with some companies reporting that their services are running again while others are still experiencing issues.

Robinhood said in a post on X that its services are “back online and recovering,” while a Snapchat spokesperson told Business Insider the company is aware that some users are experiencing issues with the app and advised them to “hang tight” while it investigates.

An Amazon spokesperson directed Business Insider to its service status page.

On Monday morning, AWS’s status page showed that DynamoDB, its database service underpinning many online applications, was experiencing “significant error rates” for requests to its data centers located on the US East Coast.

The issue stemmed from a problem with DNS, the company said, which translates website names to IP addresses and is often described as a phone book for the internet.

The company’s status page first reported that it was investigating the issue at 3:11 a.m. ET on Monday. At 5:27 a.m. ET, it said it had observed “significant signs of recovery.”

Another online outage

It’s not the first time an outage at one service provider has brought down large chunks of the internet.

In July last year, a faulty software update from cybersecurity company CrowdStrike caused computers around the world to crash, sparking chaos for airlines, hospitals, banks, and businesses.

There have also been notable online service outages in 2022, 2021, 2020, and 2019 — typically stemming from faulty updates or misconfigurations at one underlying service provider.

“Today’s outage is another reminder that the digital world doesn’t stop at borders — a local fault can ripple worldwide in minutes,” said Charlotte Wilson, head of enterprise at Check Point Software, a cybersecurity company. “We’ve built convenience on shared systems, but resilience still depends on people and process.”

Read the original article on Business Insider

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