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Is Amazon still delivering packages during the AWS outage?

October 20, 2025

As you may have heard, Amazon had some problems on Monday. In fact, that’s a huge understatement.

On Monday, Amazon Web Services (AWS), which provides the infrastructure for many of your favorite websites, apps, and online services, experienced a major outage, causing ripple effects that brought down everything from Amazon Alexa to Zoom.

Since the AWS outage affected some of Amazon’s own services, you might be wondering if the outage extended to physical package deliveries. Likewise, as the outage continued on Monday, Prime members were left asking: Is Amazon still delivering packages during the outage?

Mashable reached out to Amazon with this question, and we will update this piece if/when we hear back. So far, Amazon hasn’t announced any problems with package deliveries.

Here’s what we know so far.

The AWS outage and Amazon Prime delivery

Amazon did post a brief blog post on its company website about the AWS problems. Regarding Amazon.com, the company simply said, “This issue has also impacted Amazon.com and Amazon subsidiaries, as well as AWS customer service support operations. Please refer to the AWS Health Dashboard for the latest information: https://health.aws.amazon.com/health/status.”

So, while it’s reasonable to assume some Amazon delivery services may have been impacted, we don’t know to what extent.

All we have to go on right now are personal anecdotes, which obviously shouldn’t be taken as entirely representative data. Mashable’s tech editor coincidentally had an Amazon Prime package scheduled to be delivered today, and it arrived on schedule. Though the AWS outages may have caused some delivery disruption, packages are still being delivered for some people.

SEE ALSO:

AWS outage update: Amazon, Alexa, Snapchat, Reddit, more hit by massive outage

However, that may not be the case for everyone. A cursory keyword search on X, for example, reveals people reporting delays to their deliveries, or at the very least, not being able to track their deliveries.

Again, a handful of tweets do not signal widespread, ubiquitous delays or cancelations of Amazon deliveries. It’s a fluid situation and we’re still awaiting answers.

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