AWS says its services are recovering amid outage that disrupted Snapchat, Perplexity, Alexa, and more

AWS provides cloud services underpinning many sites and applications.

Noah Berger/Getty Images for Amazon Web Services

A major Amazon Web Services outage appears to have brought down many online services, including Snapchat and Perplexity.
AWS said it had mitigated the underlying issue and its services were showing “significant signs of recovery.”
Other online services that use AWS infrastructure, including Zoom, Strava, and Alexa, also appeared to be affected.

A major Amazon Web Services outage appears to have brought down many online services, including Snapchat, Signal, and Perplexity.

A status page for Amazon’s cloud unit showed more than 80 of its own services were affected Monday morning.

At 6:35 am ET, the company said the underlying issue had been “fully mitigated” and that most AWS service operations are “succeeding normally now.”

Many other online services that use AWS’ cloud services and infrastructure, including Zoom, Strava, and Amazon’s Alexa assistant, appeared to experience outages Monday morning, according to Downdetector, a site that tracks online outages.

DownDetector shows users reporting issues on popular online services.

Downdetector

Among other services showing issues on Downdetector on Monday are financial service providers Venmo and Robinhood; airlines including United and Delta; and telecoms giants AT&T, Verizon, and T Mobile. User reports also indicate problems with workplace tools, including Slack, Microsoft Teams, and Asana.

Aravind Srinivas, the CEO of AI startup Perplexity, confirmed in an X post that its service is down. “The root cause is an AWS issue,” he said. “We’re working on resolving it.”

Amazon did not immediately respond to Business a request for comment from Business Insider.

On Monday morning, AWS’s status page showed that DynamoDB, its database service underpinning many online applications, was experiencing “significant error rates” for requests to its data centers located on the US East Coast.

The issue stemmed from a problem with DNS, the company said, which translates website names to IP addresses and is often described as a phone book for the internet.

The company’s status page first reported that it was investigating the issue at 3:11 a.m. ET on Monday. At 5:27 a.m. ET, it said it had observed “significant signs of recovery.”

This is a developing story. Check back for updates.

Read the original article on Business Insider

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